FAQ / Contact us / Customer Care Service
Customer Care Service
Online chat is available for authorized users in their personal account. This is the fastest way to contact us.
Our operators are also available to answer your questions about booking and payments by phone or email.
This number is needed to define certain technical parameters for your session on the site. Before contacting the the Customer Care Service, you are recommended to save it or not to close the page.
Our operators are also available to answer your questions about booking and payments by phone or email.
Write to us:
- [email protected] – for complaints and feedback;
- [email protected] – for all other issues.
Mailing address and Registered Office
Chobancheshme District, Sanayi Street, Nish Istanbul N.44, D Block, 10 Floor, Office No. 119, Bahchelievler, IstanbulPlease note!
During conversation the Customer Care Service agent may ask you for the “Unique user session identifier". It is always at the bottom of the page:This number is needed to define certain technical parameters for your session on the site. Before contacting the the Customer Care Service, you are recommended to save it or not to close the page.
Please note!
- The customers are assisted only by the Customer Care Service of Tickets.com.tr that is available via the above-given contacts.
- The assistance in Turkish is provided from 09:00 to 18:00 (Mon-Fr) and from 09:00 to 13:00 (Sat)
- The assistance in English is available 24/7. If you need any assistance in Turkish, please contact us via email: [email protected].
