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Terms of Service

CAUTION: Please read the following Agreement carefully. As required by law, you may print it in a font size of at least 12. Every CUSTOMER who registers on and/or uses the website www.tickets.com.tr and purchases Services there will be considered to have read and accepted all articles of the following Terms of Service without further notice.

This Agreement (Terms of Service) has been issued under the Law on Consumer Protection No. 6502, the Regulation on Distance Contracts and other relevant legislation which require that an agreement be concluded for online sales through the Internet, and consists of the following articles.

ARTICLE 1 – PARTIES TO THE AGREEMENT

1.1. These Terms of Service (hereinafter referred to as the “Agreement”) have been entered into by and between KİSS AND FLY TİCKET BİLETLEME HİZMETLERİ TURİZM TİCARET LİMİTED ŞİRKETİ, operating the website under the trade name Tickets.com.tr (hereinafter referred to as “Tickets.com.tr”), on the one hand, and the customer who receives the Services and/or uses and/or registers on www.tickets.com.tr (hereinafter referred to as the “CUSTOMER”), on the other hand; the parties agree on the following terms and conditions.

ARTICLE 2 – SCOPE OF THE AGREEMENT

This Agreement sets out the terms of use of the website www.tickets.com.tr, the rules and principles governing the booking and sale of airline tickets, hotel reservations and other Services through www.tickets.com.tr between Tickets.com.tr and the CUSTOMER, and regulates the rights and obligations of the parties in accordance with the laws of the Republic of Türkiye and international legislation.

ARTICLE 3 – DEFINITIONS

3.1. Website: shall mean the www.tickets.com.tr domain name and its sub-domains, extensions, web pages, software and mobile applications owned by Tickets.com.tr.

3.2. Service: shall mean a range of actions provided to the CUSTOMER by the Provider upon payment by the CUSTOMER, for which Tickets.com.tr acts as an intermediary / agency. “Service” / “Services” is used herein as a general term and applies to different types of Services (airline/flight tickets, hotel/accommodation reservations, train tickets and other services on the Website).

3.3. Service User: shall mean a natural person – the final customer on whose behalf Tickets.com.tr issues a Service. The Service User may be the CUSTOMER or a third party on whose behalf the CUSTOMER has made the transaction. Upon the CUSTOMER’s payment and the issuance of the Service document, the Service User assumes the relevant status (e.g., passenger, guest, customer and the like) from the point of view of the Provider.

3.4. Service Rules / Fare Rules: shall mean the terms of the Providers according to which the respective Service is booked, purchased, used, cancelled, changed and/or refunded, and which the CUSTOMER and Service Users are obliged to familiarise themselves with, agree to and abide by prior to placing an order / booking. The Service Rules / Fare Rules are established by the Providers in accordance with their own commercial terms, the respective laws and the international regulations applicable to such type of Services. Tickets.com.tr does not in any way participate in drafting the text, provisions or type of the Service Rules / Fare Rules. Tickets.com.tr is not liable to the CUSTOMER, the Service User or any third party for the application of these rules.

3.5. Provider: shall mean
(i) a legal entity / sole trader that is a direct provider of Services (travel operator or provider, including (if agreed) airlines, railway and bus operators, hotel service vendors, car rental service providers, insurance companies, etc.) available on the Website to the Service User in connection with the conclusion of this Agreement with the CUSTOMER;
(ii) a legal entity / sole trader that is an intermediary (agent, etc.) between the Service User/CUSTOMER and the ultimate Provider of Services.
The parties agree that the list of Providers is subject to change at Tickets.com.tr’s discretion at any time. For the purposes of this Agreement, a reference to the Provider may also mean any GDS (global distribution system).

3.6. Tickets.com.tr Services: shall mean a range of actions provided directly by Tickets.com.tr, including:
(i) display on the Website of information on Services;
(ii) provision of a technical capability to order/book via the Website;
(iii) provision of additional capabilities during the purchase of Services or at the after-sale stage (void/refund/change/cancellation of a booking).
The types and prices of the Tickets.com.tr Services are set out in this Agreement and in the relevant section of the Website.

3.7. My Account: shall mean a closed area of the Website, accessible only to CUSTOMERS who have registered / logged in, which contains the following subsections:
(i) “My Reservations” contains information on all orders/bookings and purchases;
(ii) “Customer details” contains the name, surname and contact information of the CUSTOMER;
(iii) “Passenger details” is a mechanism intended to store and edit the travellers’ data;
(iv) “My promo codes” shows the amounts and validity dates of promo codes;
(v) “My payment cards” is a mechanism intended to store and edit payment card data;
(vi) “Account Settings” is a mechanism intended to change the CUSTOMER’s personal data, including the password for logging in to the “My Account” section and the subscription settings.

3.8. Administrative Services Fee: shall mean a non-refundable remuneration payable by the CUSTOMER to Tickets.com.tr for Tickets.com.tr Services that are fully rendered and irrevocably consumed at the moment of booking confirmation, comprising: (i) provision of access to, and use of, the booking system and its technical infrastructure; (ii) search, aggregation and display of flight availability, fare conditions and schedules; (iii) processing and transmission of booking data to the Provider and to the GDS; (iv) issuance and delivery of the electronic ticket / itinerary receipt; and (v) management of the CUSTOMER’s order record. The specific monetary amount of the Administrative Services Fee is disclosed to the CUSTOMER at the moment of booking confirmation, prior to the completion of payment, and is charged in addition to the total price of the Service. The Administrative Services Fee does not constitute a charge for carriage and does not form part of the fare, taxes or airport charges payable to the Provider; it is exclusively remuneration for the Tickets.com.tr Services described above, which are deemed fully rendered upon booking confirmation irrespective of any subsequent event, including, without limitation, flight cancellation by the Provider, schedule change, delay or force majeure. The Administrative Services Fee is non-refundable under any and all circumstances.

ARTICLE 4 – INFORMATION

4.1. A CUSTOMER who has registered on or used the Website and purchased a Service will be considered to have read and accepted all articles of this Agreement on its own behalf and on behalf of the other persons for whom the transactions are made.

4.2. The CUSTOMER accepts, declares and undertakes that it is liable and responsible for accurately stating the information that will enable the use of the Services, such as the identity (name, surname, T.R. Identity Number, date of birth, etc.), passport information and contact information (phone, e-mail, etc.) of the Service Users in accordance with this Agreement.

4.3. The CUSTOMER accepts, declares and undertakes that it is liable and responsible for informing the Service Users of the articles of this Agreement, the information texts and the rights and obligations of the parties, and that all contractual and legal conditions regarding the use of the Service also apply to the other persons (Service Users).

4.4. Tickets.com.tr is an intermediary between the Providers and the CUSTOMER / Service User for the Services offered on the Website. The CUSTOMER accepts, declares and undertakes that Tickets.com.tr is not responsible or liable for any damage that may arise in connection with the provision of the Service by the Providers.

4.5. KİSS AND FLY TİCKET BİLETLEME HİZMETLERİ TURİZM TİCARET LİMİTED ŞİRKETİ (TÜRSAB certificate number A-9327) acts as an intermediary for the CUSTOMER for all Services provided on the Website (flight and hotel reservations, train tickets, accommodation and other services available on the Website).

ARTICLE 5 – GENERAL CONDITIONS OF USE OF THE WEBSITE

5.1. A CUSTOMER who uses the Website and makes reservations, orders or purchases on the Website, with or without registration, declares that it has read and accepted this Agreement, its annexes, the Privacy Policy and the Information Text on the Protection of Personal Data without further notice. The CUSTOMER shall not use the Website if it does not accept this Agreement and its annexes.

5.2. A CUSTOMER who accepts this Agreement and registers on or uses the Website accepts, declares and undertakes that:
(i) the CUSTOMER is 18 (eighteen) years of age and has full legal capacity;
(ii) the CUSTOMER uses the Website in accordance with this Agreement;
(iii) the information provided and entered on the Website is true, accurate and complete.

5.3. REGISTRATION AND LOGIN TO THE WEBSITE: The CUSTOMER may register on the Website through social networks or by filling out the registration form. When registering, the CUSTOMER enters the e-mail address (later used as the login), name, surname, contact phone number and password, or selects one of the social networks used. The CUSTOMER may log in to the Website with the information provided at registration.

5.4. The CUSTOMER is responsible for the accuracy and up-to-dateness of the information entered on the Website. In particular, the CUSTOMER shall be liable for any damage resulting from incorrect entry of contact information or failure to update it in a timely manner.

5.5. If the CUSTOMER registers on the Website, the CUSTOMER agrees, declares and undertakes that:
(i) the CUSTOMER is obliged to ensure the security of its login information on the Website;
(ii) all transactions made using the user account information (e-mail, password) in the “My Account” section of the Website are deemed to be made by the CUSTOMER;
(iii) the CUSTOMER shall not disclose its username and password to third parties;
(iv) the CUSTOMER is responsible for the security of its username and password, and Tickets.com.tr is not liable for any damage that may occur if they are obtained by third parties;
(v) if the user account on the Website is abused and/or used by third parties, Tickets.com.tr may revoke any and all rights arising from the CUSTOMER’s registration on the Website.

5.6. The CUSTOMER declares and undertakes that the contact information provided on the Website may be used to provide information about the Services and activities of Tickets.com.tr or to notify updates on the Website.

5.7. The CUSTOMER accepts, declares and undertakes that the Website shall be used solely for personal purposes, not for commercial purposes, and that the CUSTOMER shall not resell the Services to third parties.

5.8. The CUSTOMER agrees, declares and undertakes that Tickets.com.tr has the right to cancel the CUSTOMER’s registration on the Website without notice if the CUSTOMER fails to fulfil its obligations under this Agreement or the law or violates the provisions of this Agreement.

5.9. The CUSTOMER shall be liable for any claims, demands and/or payments made by third parties and/or the competent authorities against Tickets.com.tr as a result of the CUSTOMER’s failure to fulfil its obligations arising from this Agreement or the law or its violation of the provisions of this Agreement. Tickets.com.tr reserves the right of recourse against the CUSTOMER for all such damage.

ARTICLE 6 – GENERAL CONDITIONS OF USE OF THE SERVICES

6.1. This Agreement sets out the rights and obligations of the parties with regard to the sale and provision of the Services described herein, sold by Tickets.com.tr to the CUSTOMER, in accordance with the Law on Consumer Protection No. 6502 and the Regulation on Distance Contracts, including the provision of all preliminary information to the CUSTOMER and the receipt of the CUSTOMER’s confirmation online.

6.2. The CUSTOMER accepts, declares and undertakes that it gives its confirmation electronically by reading and confirming this Agreement, the main characteristics, sales price and payment method of the Service and the preliminary information on the Website.

6.3. The CUSTOMER accepts, declares and undertakes that, before the sale of the Service and before the conclusion of this Agreement, Tickets.com.tr has fully and accurately informed the CUSTOMER of the necessary information, the main characteristics of the purchased Service, the price of the Service including taxes, the payment terms and other information.

6.4. Tickets.com.tr is liable only for defects in the Tickets.com.tr Services provided by Tickets.com.tr itself. The Providers are responsible for the performance of the Services sold.

6.5. If a Service provided under this Agreement is to be used by a person other than the CUSTOMER, Tickets.com.tr will not be responsible if that person refuses to accept performance of the Service.

6.6. A Service under this Agreement may be provided only if it is approved by the CUSTOMER and its price is paid by the selected payment method. If the price of the Service is not paid or the payment is cancelled for any reason, Tickets.com.tr and the Provider shall be released from the obligation to provide the Service.

6.7. The CUSTOMER accepts, declares and undertakes that if, after the sale of the Service, the relevant bank or financial institution does not pay the price of the Service to Tickets.com.tr due to unauthorised use of the credit or debit card, Tickets.com.tr will cancel the Service and the Service will not be performed.

6.8. Reservation, purchase, use, cancellation, change and/or refund of the Services and any other transaction are subject to the Service Rules / Fare Rules of the Providers. The Service Rules / Fare Rules are binding on the CUSTOMER and the Service Users, who are obliged to comply with them. The Service Rules / Fare Rules are established by the Providers in accordance with their own commercial terms, the respective laws and the international regulations applicable to such type of Services. Tickets.com.tr does not in any way participate in drafting the text, provisions or type of the Service Rules / Fare Rules. The CUSTOMER accepts, declares and undertakes that Tickets.com.tr is not liable to the CUSTOMER, the Service User or any third party for the application of these rules.

6.9. The Service Rules / Fare Rules contain important limitations and information regarding the Services and additional services provided to the CUSTOMER. The CUSTOMER declares that it has read and accepted this information and these limitations before the sale of the Services and undertakes to abide by them.

6.10. The CUSTOMER agrees and declares that the Provider is responsible for the preparation, submission, performance, change or update of the content, prices, offers and specifications of the Services, and that Tickets.com.tr has no responsibility for them.

6.11. BOOKING
If permitted by the Service Rules / Fare Rules, the CUSTOMER may apply for a booking to purchase a Service within the term of this Agreement. For this purpose, the CUSTOMER follows the booking procedure on the Website. Depending on the nature of each Service, the booking system will display the flight schedule, passenger rules, categories and specifications of means of transport, fare details, charges of the carriers and Service Providers, information for users and a list of the Services available. Tickets.com.tr reserves the right to change any and all details displayed on the booking page. If the CUSTOMER wishes to book under the then-current conditions, the CUSTOMER should complete the booking by taking the steps required at that time. To use the booking system, the CUSTOMER must fill in all required fields, including the last name, first name, date of birth, gender and nationality of each Service User.

6.12. CANCELLATION OF BOOKING
If the CUSTOMER does not pay for the tickets by the due date shown at the time of reservation, the system will automatically cancel the reservation. In this case, the CUSTOMER will not pay any charge for such cancellation. Tickets.com.tr bears no responsibility if a reservation is cancelled because it was not paid by the due date. In this case, the CUSTOMER may not be able to make a new reservation or to buy another ticket at the same price, and Tickets.com.tr will not be responsible for the lack of such opportunity.

6.13. PURCHASE
The CUSTOMER may purchase a Service by paying the price stated for the Service offered on the Website in accordance with the terms of this Agreement. Upon the sale of a Service, a passenger e-ticket containing the details required by law, an e-invoice and other necessary documents will be issued and stored electronically.

The total price displayed to the CUSTOMER at the moment of booking confirmation identifies: (a) the Provider’s fare, taxes and other charges; and (b) the Administrative Services Fee payable to Tickets.com.tr as defined in Article 3.8 of this Agreement. These two components constitute separate obligations, and the refundability of each is governed separately by this Agreement.

Completion of payment by the CUSTOMER constitutes the CUSTOMER’s express and informed acknowledgment that: (i) the Administrative Services Fee is charged for the Tickets.com.tr Services described in Article 3.8; (ii) such Tickets.com.tr Services are fully rendered and consumed upon booking confirmation; and (iii) the Administrative Services Fee is non-refundable under any and all circumstances, including involuntary cancellation, delay or significant schedule change by the Provider. No subsequent claim by the CUSTOMER that it was unaware of the Administrative Services Fee or of its non-refundable nature shall be entertained where the disclosure requirements of this article have been met.

6.14. REFUNDS, CANCELLATIONS OR CHANGES OF SERVICES
A reservation or sale of a Service cannot be transferred to another person, and the name cannot be changed. If a refund, cancellation or change of a purchased Service is requested, the Tickets.com.tr Service Fee and the Administrative Services Fee received at the time of sale shall not be refunded. Refunds, cancellations and changes are carried out in accordance with the Service Rules / Fare Rules, which differ for each type of Service. If the Service is cancelled, changed, refunded, postponed or not used for any reason not attributable to the fault of Tickets.com.tr, the CUSTOMER accepts and declares in advance and irrevocably that it shall not request a refund of the Tickets.com.tr Service Fee.

6.15. All transactions that the CUSTOMER performs on the Website in relation to the Services and the use of the Website shall be performed fully and correctly as shown on the Website. Tickets.com.tr is not responsible for any problems or damage that may arise during booking, change, cancellation, refund and purchase transactions due to incomplete or incorrect transactions made by the CUSTOMER.

6.16. TRANSFER
A document relating to a Service entitles only the person named as the recipient of the Services to benefit from those Services. Third parties are not entitled to benefit from the said Services or to take over this Agreement, even if they hold such documents.

6.17. Tickets.com.tr does not have the status of a content provider within the meaning of Law No. 5651. Information and rules regarding the Services of the Providers on the Website have not been produced by Tickets.com.tr, and Tickets.com.tr does not interfere with the content of the Services.

6.18. The CUSTOMER accepts, declares and undertakes that Tickets.com.tr is not liable for damage caused by disconnection or communication failures attributable to the Internet infrastructure or telecommunication providers.

6.19. DISCOUNTED SERVICES
If the Providers offer a discount on Service charges for certain Service Users (infants, children, the elderly, persons with disabilities, etc.), the discount will apply only if the CUSTOMER has provided correct information. The CUSTOMER agrees, declares and undertakes to send Tickets.com.tr the documents required for the passenger discounts applied by the Providers. Otherwise, the CUSTOMER will be responsible for all fines, compensation, etc. that may be claimed by the Providers and/or other relevant institutions due to the non-compliant sale of discounted Services. The CUSTOMER accepts, declares and undertakes to compensate Tickets.com.tr for any damage arising in this case.

ARTICLE 7 – CONDITIONS OF AIRLINE TICKETS

7.1. Tickets.com.tr provides brokerage / agency services on the Website for airline tickets offered by the Providers (airlines or global distribution systems).

7.2. Reservation, purchase, payment, cancellation, change and refund of airline tickets are carried out in accordance with this Agreement, the applicable legislation, IATA terms and the Service Rules / Fare Rules. The CUSTOMER accepts, declares and undertakes that it will comply with all these rules regarding the airline ticket service and that it will be responsible for any faults and damage arising in case of non-compliance.

7.2.1. The travel document (e-ticket) is issued by Tickets.com.tr after its authorisation by the Provider in the booking system. The CUSTOMER will be duly informed of the confirmation of the booking after payment, unless other terms are set by the Provider.

7.2.2. The proof of purchase of a flight ticket is an electronic ticket / itinerary receipt that is sent to the CUSTOMER’s e-mail address indicated when placing the booking, or provided to the CUSTOMER in another agreed way, within 48 hours of booking confirmation.

7.3. The CUSTOMER accepts and declares that the Providers (airlines, etc.) have the right to change the Services (routes, content, flight information, tickets, fares, Service Rules / Fare Rules, etc.) offered on the Website without informing third parties, including Tickets.com.tr, and without the prior consent of Tickets.com.tr.

7.4. Even if the CUSTOMER has made a reservation, Tickets.com.tr is not liable or responsible for price increases that may occur before the ticket is purchased, nor for new applications, increases or decisions concerning government tax rates, or price changes due to reasons beyond Tickets.com.tr’s control. The CUSTOMER bears such price increases.

7.5. REFUNDS OR CHANGES OF TICKETS

7.5.1. In case of a voluntary change of a purchased ticket, Tickets.com.tr is entitled to charge a service fee of 370 TRY (including VAT) for each new ticket per passenger, and in case of a voluntary refund, a service fee of 370 TRY (including VAT) per returned ticket, except for infants, in addition to the charges imposed by the relevant airline. Commissions and payment system charges paid by the CUSTOMER, as well as the cost of additional services, will not be refunded.

7.5.2. However, where the payment for the ticket was made directly to the Provider and not to Tickets.com.tr, and the amount refundable by the Provider under the applicable fare is less than 370 TRY, the service fee is 50% (including VAT) of the amount refundable to the CUSTOMER.

7.5.3. Cancellation (void) of a flight ticket shall be carried out only after the CUSTOMER has confirmed in the “My Account” section the terms and conditions of cancellation/refund and the calculated refundable amounts. The CUSTOMER shall confirm the terms of cancellation on the Website in a timely manner and, in case of delay, shall bear all related damage itself.

7.5.4. Please note that some flight tickets are non-refundable, and the cancellation (void) procedure is not applicable to them under the Fare Rules and the internal policies of the Provider.

7.5.5. Cancellation (void) of a flight ticket on the day of its issuance shall be calculated by Tickets.com.tr taking into account the Provider’s service fees and the Tickets.com.tr Service Fee for processing the request. As a rule, the Provider’s penalties do not apply in this case. The Tickets.com.tr Service Fee will be communicated to the CUSTOMER during the confirmation of the refundable amount. Upon the CUSTOMER’s confirmation of the calculated refundable amount, Tickets.com.tr shall forward the cancellation request to the Provider for approval. Additional conditions of ticket cancellation may be communicated to the CUSTOMER in the “My Account” section directly while creating a request for a refund/exchange/change of a ticket.

7.5.6. The Provider finally determines the refundable amount and its penalties, if any. Please note that the Provider is entitled to refuse to refund the flight ticket without applying its penalties. In this case, the CUSTOMER may apply for cancellation of the flight ticket in accordance with the Fare Rules.

7.5.7. The Providers independently determine the final refundable amount and the time period for processing cancellation requests. Tickets.com.tr only submits the relevant requests to the Provider, cannot influence them, and is not liable to the CUSTOMER in case of a delay in consideration of the request by the Provider, or if the actual refundable amount determined by the Provider (including a lesser amount) differs from the amount calculated by Tickets.com.tr and confirmed by the CUSTOMER.

7.5.8. Additionally, Tickets.com.tr may provide a service of correcting errors in certain passport details previously entered by the passenger, if possible and permitted by the Provider. Such correction may apply to the passport series and number, its expiry date (if any) and the passenger’s nationality, except for the passenger’s first and last names. For providing the error correction service for the said passport details, Tickets.com.tr charges a Service Fee of 90 TRY (including VAT) per passenger.

7.5.9. In case of an involuntary exchange or refund of a ticket, as defined by the legislation, the Service Rules / Fare Rules and the internal rules of the relevant Provider, Tickets.com.tr charges only the Administrative Services Fee and transmits to the CUSTOMER the amount received from the Provider in respect of the fare, taxes and airport charges, after deduction of the Administrative Services Fee defined in Article 3.8.

7.6. PASSPORT, VISAS, HEALTH

7.6.1. The CUSTOMER is responsible for ensuring that its passports, visas and transit visas are valid and obtained on time, that the passport remains valid for at least six months, and that all protective measures and vaccinations (including against malaria) required for the destination are taken.

7.6.2. TRANSIT VISA: A transit visa is a type of temporary visa required by certain countries for transfers on international flights. The CUSTOMER is responsible for checking whether the country of transfer requires a transit visa.

7.6.3. The CUSTOMER is recommended to check the relevant requirements with Tickets.com.tr before travelling. Tickets.com.tr will do its best to assist the CUSTOMER, but such assistance is at the discretion of Tickets.com.tr, and the CUSTOMER agrees that Tickets.com.tr is not obliged to provide it. The CUSTOMER agrees to hold Tickets.com.tr harmless against all consequences of the CUSTOMER’s failure to comply with these conditions. The CUSTOMER is responsible for preparing for the risks that may arise from the nature of the travel arranged and from its own physical and mental condition in relation to such risks.

7.7. Peculiarities of tickets provided by low-cost carriers (budget airlines)
When purchasing tickets for low-cost flights provided by the carrier (Provider), the following terms apply:
  • The funds on the CUSTOMER’s payment card may be debited directly by the Provider. When processing a transaction, the Providers may apply additional fees and charges. Thus, the amount due displayed on the Website may differ from the amount charged to the CUSTOMER’s payment card. Such a price change, including additional fees and charges, shall not be considered a violation on the part of Tickets.com.tr.
  • When creating a reservation, the CUSTOMER agrees that it has been informed of the flight ticket pricing and payment terms and unconditionally accepts the specified terms. The CUSTOMER accepts and agrees that Tickets.com.tr is not liable for additional fees and charges applied by the Provider, because Tickets.com.tr only provides the CUSTOMER with information on the Provider’s pricing policy but does not participate in the pricing itself, from the moment of its provision until the charging of the CUSTOMER’s account, nor when funds are credited to the CUSTOMER’s account upon a ticket refund.
  • Payment shall be made by means of payment cards of payment systems such as Visa and MasterCard.
  • The booking reference number confirmed by the airline shall confirm the right to take the flight, and an e-ticket number is not assigned.
  • Changes of route or of the passenger’s name are not possible. A paid ticket is non-refundable.
  • The Provider has the right to apply special conditions concerning baggage allowance and check-in.
  • The Fare Rules are available on the payment page when placing the order.
7.8. IMPORTANT INFORMATION ON AIRLINE TICKETS
  • In addition to the general rules applied by airlines, each airline has its own Service Rules / Fare Rules.
  • For airline flights, refund, change and cancellation conditions are subject to the Service Rules / Fare Rules. Some airline tickets are not eligible for cancellation, change or refund.
  • For round-trip tickets, some airlines may cancel the return flight if the outbound flight is not used. In this case, in accordance with the Service Rules / Fare Rules, the CUSTOMER must contact the airline or the Customer Support Service directly to retain the return flight.
  • For flight change requests, some airlines may allow only flights of the airline from which the ticket was purchased to be selected.
  • Recommended arrival time at the airport: 120 minutes before departure for international flights and 90 minutes before departure for domestic flights. Some airlines may require confirmation of the return flight 72 hours in advance.
  • A reservation for airline tickets cannot be transferred to another person, and the name and surname cannot be changed.
  • Children aged 2–7 may travel only when accompanied by a passenger aged 18 or over, subject to the airline’s rules.
  • All passengers are required to present a photographic identity document (ID card, driving licence, passport, etc.).
  • The passenger must be at the correct airport at the appropriate time (taking into account domestic and international flights) for ticket and baggage control, check-in and transfer procedures.
  • In accordance with the law, the right of withdrawal does not apply to the sale of airline tickets.
  • Flight information, the ticket number and ticket details must be checked after the purchase of the airline ticket.
  • Airlines may charge for baggage, airport check-in, preferred seat selection, in-flight entertainment and communication systems, wheelchair service, food, drinks and snacks. Such additional services may not be included in the flight ticket, in which case additional fees must be paid directly to the airline. Tickets.com.tr is not responsible for any such additional costs.
  • Information on airline tickets is not limited to the above. The passenger should obtain further information from the relevant airline’s website and/or the Service Rules / Fare Rules.

ARTICLE 8 – CONDITIONS OF HOTEL / ACCOMMODATION SERVICES

8.1. This Article sets out the conditions of the Hotel / Accommodation Service.

8.2. Tickets.com.tr provides the CUSTOMER with the possibility to book Hotel Services. Tickets.com.tr is an intermediary between the CUSTOMER and the Provider (hotel, hostel, rest stop, etc.) that provides accommodation services, and acts as an intermediary / agency on the Website for hotel / accommodation services. The rules for Hotel Services are determined by the Service Rules of the Providers.

8.3. Hotel reservations are sold separately from airline tickets. Tickets.com.tr does not sell package tours in any way.

8.4. Tickets.com.tr publishes hotel / accommodation information obtained through the Providers. Hotel / accommodation reservation, purchase, payment, cancellation, change and refund are carried out in accordance with this Agreement, the applicable legislation and the Service Rules of the Providers. The CUSTOMER accepts, declares and undertakes that it will comply with all these rules regarding the Hotel Service and will be responsible for any faults and damage arising in case of non-compliance.

8.5. The CUSTOMER accepts and declares that the Providers (hotels, hostels, rest stops, etc.) have the right to change the Services offered on the Website without informing third parties, including Tickets.com.tr, and without the prior consent of Tickets.com.tr.

8.6. Even if the CUSTOMER has made a reservation, Tickets.com.tr is not liable or responsible for price increases that may occur before the reservation is paid, nor for new applications, increases or decisions concerning government tax rates, or price changes due to reasons beyond Tickets.com.tr’s control. The CUSTOMER bears such price increases.

8.7. The CUSTOMER accepts and declares that the hotel information, reservation status, room prices and other information related to the Service are provided by the Providers and that Tickets.com.tr does not guarantee or undertake the accuracy and up-to-dateness of such information.

8.8. The Service Rules relating to hotel / accommodation bookings, payments, prices and other transactions are determined by the Providers. These rules apply between the Provider and the CUSTOMER.

8.9. PAYMENT METHOD
The prices, payment methods and payment times for Hotel Services are determined exclusively by the Providers.
The CUSTOMER may be offered one or several of the following payment methods for the Hotel Service (at the CUSTOMER’s choice):
a) Payment directly at the hotel (other accommodation facility): payment for Hotel Services is made directly by the CUSTOMER at the hotel (other accommodation facility);
b) Prepayment: the full price of the ordered Hotel Services is charged to the CUSTOMER’s payment card when the order is created. When a prepayment is made, confirmation of the reservation by the Provider may be required. In this case, the funds on the CUSTOMER’s payment card will be blocked for up to 14 (fourteen) hours pending the Provider’s confirmation and, upon receipt of such confirmation, will be debited from the CUSTOMER’s payment card. If the Provider does not confirm the reservation, the funds on the CUSTOMER’s payment card will be released, of which Tickets.com.tr will inform the CUSTOMER by e-mail to the address specified by the CUSTOMER when creating the order.

8.10. Depending on the Service Rules of the Provider, the CUSTOMER’s payment card may be pre-authorised to secure the reservation, i.e. the price of the Hotel Service may be blocked at the time of payment for the order on the Website.

8.11. The actual amount of taxes and fees depends on the Provider’s internal rules and location. Taxes and fees are not always included in the reservation price. Information on taxes and fees is specified in the hotel voucher.

8.12. The CUSTOMER creates an order for the purchase of the selected Hotel Services at the price specified on the Website.

8.13. If the funds for Hotel Services are debited from the payment card directly to the Provider’s bank account and the currency of the hotel reservation differs from the currency of the payment card, a currency conversion may be carried out by the card-issuing bank at the rate of the day on which the funds are debited, without any involvement of Tickets.com.tr or the Provider. The funds are debited by the Provider at the end of its reporting period.

8.14. CANCELLATION, CHANGES, NO-SHOW

8.14.1. To cancel a reservation, the CUSTOMER should use the corresponding function on the Website in the “My Account” section.

8.14.2. A fee, penalty or the like for cancellation / modification of the reservation / no-show may be withheld from (collected from) the CUSTOMER, as determined by the terms of the particular Hotel Service and the Provider’s Service Rules.

8.14.3. In the event of cancellation of a prepaid booking, the following refund conditions, established in each case exclusively by the Provider, are possible:
a) free cancellation: the full price of the Hotel Service is returned to the payment card used to pay for the booking;
b) cancellation penalty or the like: the price of the Hotel Service is refunded, less the cancellation penalty;
c) non-refundable price: the Provider retains the full amount of the booking.

8.14.4. The possibility of making changes to the reservation depends solely on the Provider’s Service Rules. A request for changes to the reservation is made by the CUSTOMER by contacting the Customer Support Service.

8.14.5. The Provider’s rules may include a penalty or the like for no-show payable to the Provider. In the event of prepayment or pre-authorisation of the payment card, the price of the reservation will be refunded (released) to the CUSTOMER minus the no-show penalty or the like.

8.14.6. Processing of refund requests, the return of funds to the CUSTOMER and the possibility of making changes to the reservation are exclusively within the competence of the Provider and are carried out according to the rules and within the time limits set by the Provider. Tickets.com.tr shall not be liable to the CUSTOMER for any delays or errors, including, but not limited to, delays or errors in payment transactions, as it is not a party to these transactions and cannot influence them.

8.14.7. Tickets.com.tr shall not be liable for the consequences of the CUSTOMER’s late arrival and/or the withholding (collection) by the Provider of funds for cancellation of the reservation or no-show.

8.14.8. If the CUSTOMER will be late for the set time of arrival or will arrive only on the next day, the CUSTOMER agrees to notify the Customer Support Service or the Provider directly in good time.

8.15. IMPORTANT INFORMATION ON HOTEL SERVICES
  • The rules, policies, concepts, star ratings, service standards, cancellation / refund / change policies, no-show rules, advantages provided to customers, child and pet policies, other additional services and their prices may differ from those stated on the Website.
  • Board types (bed & breakfast, half board, full board, all inclusive, etc.), hotel classes, hotel concepts, room sizes, room views, additional service charges and star ratings may vary by country, region and location. Please note that some common areas of a hotel (such as the pool, sauna, restaurant, etc.) may be under repair or renovation, or closed off-season, without prior notice.
  • The CUSTOMER / Service Users must comply with the laws and visa rules of the country of accommodation, as well as the general rules of the hotel, check-in and check-out times, booking policies, cancellation / refund / exchange policies and additional pricing rules.
  • The CUSTOMER / Service Users agree to pay for extra food and beverages, personal expenses and all goods and services outside the scope of the Hotel Service purchased.
  • Children’s age is determined as at the date of arrival. If a child’s age at arrival differs from that stated at booking, the Provider will charge the difference.
  • Information on Hotel Services is not limited to the above. The CUSTOMER should obtain further information from the relevant Provider’s website, the Service Rules and/or by contacting the Provider directly.

ARTICLE 9 – PAYMENT

9.1. GENERAL PAYMENT CONDITIONS
If, after the details of a credit card presented for a purchase hereunder have been entered, it is found that the card is being used for fraudulent purposes, Tickets.com.tr is entitled to refuse to provide the Services and/or to ask the cardholder to present additional information and/or documents confirming that he/she is the legitimate cardholder. The Anti-Fraud Policy, the Anti-Fraud Payment Verification and the Payment Security Standards are an integral part of this Agreement and are available at the respective links.

9.2. PAYMENT METHOD
When paying by credit card, the CUSTOMER must state the full name of the cardholder and the number, expiry date and CVV code of the credit card.

9.3. REFUNDS
If an amount is to be refunded, Tickets.com.tr may ask the CUSTOMER to present additional information and documents proving that the CUSTOMER is entitled to that amount. Refunds are made in accordance with the applicable laws of the Republic of Türkiye and the payment conditions specified by Tickets.com.tr and the airlines. The application procedure and the technical procedure for refunds are subject to the rules and special conditions governing refunds for each Service. Tickets.com.tr may ask the CUSTOMER to present originals or scanned copies of certain documents, including an identity card, a statement, a certificate confirming the reason for the refund, other documents and, in case of disputed financial matters, a bank statement.

9.4. BANK COMMISSION / EXCHANGE RATE
If payment for the Services offered on the Website is made directly to the Provider’s bank account and/or the currency of the Service differs from the currency of the payment card, the card-issuing bank may convert the amount at the exchange rate of the transaction date without the involvement of Tickets.com.tr or the Providers. The payment is charged at the end of the Provider’s reporting period. In such a case, the card-issuing bank may charge an additional amount as an exchange rate difference / commission on the CUSTOMER’s payment. Such exchange rate difference / commission is a matter between the CUSTOMER and its bank, and Tickets.com.tr is not responsible for it.

9.5. When purchasing a Service on the Website, the CUSTOMER may be offered the option of paying Tickets.com.tr or paying the airline directly. This option is not available for all flights and depends on the airline. The main differences between payment on the Website and payment to the airline are the debiting terms and the refund terms in case of order cancellation. When paying Tickets.com.tr, the CUSTOMER may select the debit currency (depending on the bank card), and the funds will be debited from the payment card on the day of purchase. When paying the airline, the debit currency may not correspond to the one indicated on the Website, and the funds will be debited from the card within 30 days; the final cost of the tickets may therefore be higher due to exchange rate differences. If the CUSTOMER decides to cancel the order, the refund period is up to 10 business days from the processing of the application when paying Tickets.com.tr, and up to 60 days when paying the airline. A detailed description of the differences between payment to Tickets.com.tr and to the airline is available on the payment page by clicking “What’s the difference?”.

9.6. 3-D SECURE NOTIFICATION
When paying by credit or debit card, 3-D Secure verification may be requested where deemed necessary and supported by the card-issuing bank, or transactions may be made without 3-D Secure verification, depending on the card-issuing bank or the airline. Where 3-D Secure verification is required, the 3-D Secure password must be entered in the bank’s window that opens after the card details are entered. If you experience any problems with 3-D Secure, please contact your bank. Whether 3-D Secure is requested depends on the cardholder, the card-issuing bank or the airline, and Tickets.com.tr is not the authorised or responsible party for 3-D Secure requests.

9.7. In case of payment for flight tickets directly to Tickets.com.tr, a refund shall be made within 5–10 business days after Tickets.com.tr receives the refund from the Provider (carrier, airline, etc.). Tickets.com.tr has no influence on the timeliness of the refund by the Provider. In case the payment was made directly to the Provider, a refund is usually made within 10–60 business days, and Tickets.com.tr has no influence on the timeliness of the refund by the Provider. The refund period is calculated from the date on which the CUSTOMER confirms the refundable amounts in the “My Account” section.

ARTICLE 10 – USE OF PROMO CODES

10.1. The CUSTOMER is entitled to use the benefits offered under the promo code programme if such a programme is available on the Website. The rules, terms and conditions of the Promo Code Policy are an integral part of this Agreement.

ARTICLE 11 – OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES

11.1. The CUSTOMER is of legal age and has full legal capacity. All information given by the CUSTOMER is correct and complete. The CUSTOMER is authorised to make bookings and purchases in its own name or for other persons it represents under a power of attorney or as a guardian.

11.2. The CUSTOMER represents and guarantees that the information it has provided through the Website is true, correct and complete. Tickets.com.tr is not obliged to check whether any information provided by the CUSTOMER is true and complete.

11.3. Tickets.com.tr will keep confidential all personal information provided by the CUSTOMER, subject to legal restrictions and court orders.

11.4. For airline tickets, all arrangements for scheduled or charter flights are made in accordance with the applicable international rules (in particular, the Warsaw Convention of 12 October 1929 as amended by the Hague Protocol of 28 September 1955, and the Montreal Convention of 28 May 1999, where applicable). Flight times may be changed, departure times are not guaranteed, the Provider may change or cancel any stopover points shown on the ticket, and flight connections are not guaranteed. Tickets.com.tr will notify the CUSTOMER of such changes as soon as reasonably possible after receiving the relevant information from the Provider. If the CUSTOMER does not accept such a change, the cancellation conditions will apply.

11.5. If the CUSTOMER refuses performance of a Service on the grounds that the Service is defective, it must give written notice to Tickets.com.tr. Otherwise, the CUSTOMER will not be entitled to refuse performance and will be deemed to have used the Service. The CUSTOMER must give such written notice describing its complaints as expected from a CUSTOMER acting in good faith. Matters not specified in this Agreement are subject to the Law on Travel Agencies and the Association of Turkish Travel Agencies No. 1618, the Law on Consumer Protection No. 6502, the IATA, IHA and UFTAA conventions, the Turkish Commercial Code, the Turkish Civil Aviation Law, the Turkish Code of Obligations, the international agreements to which the Republic of Türkiye is a party, the regulations, decrees and circulars issued under such international agreements, and the table applied in Türkiye on the basis of the internationally accepted Frankfurt Table (Frankfurter Tabelle).

11.6. The CUSTOMER agrees to follow the requirements of Tickets.com.tr and other parties regarding its conduct and not to disturb other passengers on board any aircraft.

11.7. Subject to the applicable legislation, including Law No. 6563 on the Regulation of Electronic Commerce and Law No. 6698 on the Protection of Personal Data, and to the CUSTOMER’s consent where such consent is required by law, Tickets.com.tr has the right to contact the CUSTOMER for communication, marketing and other purposes by letter, e-mail, SMS, phone call and other channels, using the postal address, e-mail address, landline and mobile numbers and other contact information provided and updated by the CUSTOMER in the registration form on www.tickets.com.tr. The CUSTOMER may withdraw such consent at any time free of charge.

ARTICLE 12 – FORCE MAJEURE

12.1. Tickets.com.tr will not be liable for losses caused by force majeure. If force majeure such as war, natural disaster, epidemic or general strike occurs, or if additional items arise in the travel and flight schedules due to force majeure such as a change in the flight schedule, delays, bad weather, strikes or any other event beyond the control of Tickets.com.tr or the airline, such additional items (hotel accommodation, etc.) will be at the CUSTOMER’s expense. Best efforts will be made to preserve the existing flight schedule, but the airlines and/or Tickets.com.tr reserve the right to change it for the CUSTOMER’s convenience. For example, weather conditions may require an airline to change its flight schedule, but such a change will not entitle the CUSTOMER to a refund of the ticket. The CUSTOMER is responsible for checking all changes to the flight schedule.

ARTICLE 13 – PRIVACY POLICY AND PROTECTION OF PERSONAL DATA

13.1. The Privacy Policy and the Information Text on the Protection of Personal Data are an integral part of this Agreement and are available at the following link. A CUSTOMER who uses the Website, registers on the Website and purchases Services from the Website in accordance with the provisions of this Agreement declares that it has read and accepted the Privacy Policy and the Information Text on the Protection of Personal Data and acts in accordance with them.

13.2. Each party is responsible for the protection of personal data as set out in the Privacy Policy, the General Data Protection Regulation (EU) 2016/679 of 27 April 2016 (GDPR), where applicable, and the Law on the Protection of Personal Data No. 6698 of 24 March 2016, and is obliged to comply with the rules in force.

13.3. Tickets.com.tr collects, uses, processes, stores and transfers personal data in accordance with the applicable laws of the Republic of Türkiye and this Agreement, informs the CUSTOMER and obtains the necessary consents from the CUSTOMER through the Privacy Policy and the Information Text on the Protection of Personal Data.

ARTICLE 14 – INTELLECTUAL PROPERTY RIGHTS

14.1. “Intellectual Property Rights” shall mean all present and future intellectual property rights, including, but not limited to:
(i) all elements of the Website, including, but not limited to, design, text, images, HTML code and other code; all patents for inventions, utility models, industrial designs, and applications for inventions, utility models and industrial designs; trade marks (registered or unregistered), applications for trade mark registration, trade names, service marks; copyright (registered or unregistered), copyright applications; trade secrets, confidential information, know-how, processes, technologies, development tools, ideas, concepts, database rights, methodologies, algorithms, domain names, source code, object code, software (in object and source code), software design and architecture, testing procedures, design and functional specifications, technologies and solutions, URL addresses, the CTN System, Content, and personal non-property rights to the above-listed objects of intellectual property;
(ii) any rights to use or exploit any of the above; and
(iii) any other property or non-property rights or intangible assets with any means of protection in any territory or under any jurisdiction worldwide.

14.2. The parties confirm and understand that the content displayed on the Website may contain the intellectual property of Tickets.com.tr as well as that of third parties (Providers); the receiving party does not obtain any rights, title or share in the intellectual property rights of the disclosing party or third parties, except for the usage rights strictly necessary for the performance of this Agreement. The disclosing party confirms that it holds all rights necessary to grant the intellectual property rights hereunder. Neither party shall take any action to register, or in any way interfere with, the other party’s intellectual property.

14.3. The exclusive intellectual property rights to the Website belong to Tickets.com.tr or its partners or respective licensors. Under this Agreement, Tickets.com.tr or its partners do not grant the CUSTOMER any rights (or shares in rights) to the Website (including its subsequent changes, updates, modifications and upgrades), in full or in part. The CUSTOMER may not develop, design or configure the Website or new tools and modules. The parties agree that all Intellectual Property Rights, including, but not limited to, products, inventions and industrial designs, created and developed by Tickets.com.tr during the term of this Agreement are the exclusive intellectual property of Tickets.com.tr or its partners. Tickets.com.tr reserves all rights not expressly granted to the CUSTOMER hereunder.

14.4. The CUSTOMER may not (and may not allow anybody to) copy, adapt, reproduce, decompile, disassemble, change, modify, create derivative products from, translate from one programming language into another, or correct any errors in the Website and its content, in full or in part, including the object code of the program or its databases. The CUSTOMER may not take any action that could create a lien or liability over the Website, nor take any action to register or otherwise interfere with it, and shall notify Tickets.com.tr if it becomes aware of any such violation.

14.5. The CUSTOMER may not display, store or use, in any form or manner known at the time of conclusion of this Agreement or that becomes known and/or possible thereafter, any of the following: the Content, trade marks (registered or unregistered), elements, design, fonts, logos or branding of Tickets.com.tr, its affiliates or any other third party (Provider), unique texts from the Website or its content, or any version thereof with misspellings or that is substantially or confusingly similar in any manner and in any language (including, without limitation, in meta tags, meta titles and meta descriptions, search engine marketing or optimisation (SEO, SMM), contextual advertising, any domain name, subdomain or subfolder, any other online/offline marketing or advertising, press releases, etc.), without first obtaining the prior written approval of Tickets.com.tr or the respective third party.

14.6. The CUSTOMER may not use any content or data published on the Website obtained directly by copying or automated extraction from the screen or received via third parties (screen scraping, content scraping), unless such usage right has been expressly agreed with Tickets.com.tr.

14.7. An electronic ticket / itinerary receipt, ticket, electronic voucher, form or other electronic digital document confirming the booking, as well as this Agreement, may be used only to receive the Services / Tickets.com.tr Services and may be printed on paper and copied only for this purpose.

ARTICLE 15 – ENTIRE AGREEMENT AND AMENDMENTS

15.1. This Agreement, its annexes, the Privacy Policy, the Information Text on the Protection of Personal Data, the IATA terms, the Service Rules / Fare Rules and all policies and terms issued in connection with this Agreement constitute the entire agreement and are available on the Website.

15.2. Tickets.com.tr has the right to amend, change, supplement, renew or discontinue publishing this Agreement, its annexes, any content relating to the use of the Website and the purchase of Services, and any services, texts, information, systems, images and content on the Website and its extensions without prior notice. Such changes take effect immediately upon publication on the Website and remain in effect until further amended. The CUSTOMER accepts these changes by accessing or using the Website. The CUSTOMER is responsible for following and reviewing the changes itself.

ARTICLE 16 – COMMUNICATION

16.1. The CUSTOMER declares and accepts that the contact information it provides when using or registering on the Website or purchasing a Service is correct; that information and warnings sent to this contact information are deemed delivered to the CUSTOMER and may be used as evidence; and that electronic means of communication (e-mail, SMS) may be used to deliver electronic notices regarding the use of the Website, the sale of Services and the creation of reservations under this Agreement.

16.2. Tickets.com.tr is not responsible or liable if the CUSTOMER has problems receiving notifications about the Service (including, but not limited to, information about the Service, changes in departure and arrival times, flight cancellations, etc.) because of an incorrect or misspelled e-mail address, an incorrectly provided phone number or a failure to check e-mail settings (such as spam filters).

16.3. Where technically possible on the Website, the CUSTOMER shall change its e-mail address and telephone number and correct any errors in the “My Account” section. Where possible, such changes may also be made by the Customer Support Service upon the CUSTOMER’s request and after authentication of the CUSTOMER.

ARTICLE 17 – TERMINATION OF THE AGREEMENT

17.1. This Agreement is concluded between the parties for an indefinite term. Tickets.com.tr reserves the right to terminate the Agreement at any time without prior notice. Tickets.com.tr may terminate the Agreement unilaterally in the event of a violation by the CUSTOMER of this Agreement, its annexes, the Privacy Policy, the Information Text on the Protection of Personal Data, the IATA terms, the Service Rules / Fare Rules or any policy and terms of Tickets.com.tr, as well as in the following cases:
a) if the CUSTOMER disrupts the operation of the Website and/or violates the terms of use in any way;
b) in the event of violations of the privacy policy, the anti-fraud policy or the intellectual property rights provisions;
c) if the CUSTOMER acts, or is likely to act, in violation of the rights of other CUSTOMERS and/or third parties and/or right holders.

17.2. The CUSTOMER shall be liable for any damage incurred by Tickets.com.tr as a result of a termination caused by the CUSTOMER. Tickets.com.tr reserves the right to file lawsuits, initiate enforcement proceedings and take other legal action against the CUSTOMER for the damage incurred.

ARTICLE 18 – DISPUTES

18.1. GOVERNING LAW AND JURISDICTION
This Agreement and any disputes arising in connection with it are governed by the laws of the Republic of Türkiye. The parties agree that the courts and enforcement offices of Istanbul shall have jurisdiction, without prejudice to the CUSTOMER’s statutory right, as a consumer, to apply to the Consumer Arbitration Committees and Consumer Courts at its place of residence or at the place where the consumer transaction was made, within the monetary limits determined annually under the Law on Consumer Protection No. 6502.

ARTICLE 19 – ENTRY INTO FORCE

This Agreement enters into force once it has been read and accepted by the parties. The CUSTOMER will be considered to have accepted all the conditions specified in this Agreement when it places an order online through the Website. Tickets.com.tr is obliged to implement software arrangements ensuring that the CUSTOMER’s confirmation that it has read and accepted the content of this Agreement is obtained before a transaction is performed.

ARTICLE 20 – INFORMATION ON TICKETS.COM.TR AND CONTACT DETAILS

COMPANY NAME: KİSS AND FLY TİCKET BİLETLEME HİZMETLERİ TURİZM TİCARET LİMİTED ŞİRKETİ
MERSİS NUMBER: 0563064188100013
TÜRSAB CERTIFICATE NUMBER: A-9327
ADDRESS: Çobançeşme Mahallesi, Sanayi Caddesi, Nish İstanbul No: 44, D Blok, Kat 10, Daire 119, Bahçelievler, İstanbul, Türkiye
Information on licences and certificates is available at the following link.

Phone: +90 212 912 23 24 (charged according to operators’ tariffs)
Customer Support Service: in English – 24 hours a day, 7 days a week; in Turkish – Monday to Friday from 09:00 to 18:00 and Saturday from 09:00 to 13:00.
E-mail: [email protected]

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